On 11/20/15 I again called TBS and found that they were still waiting for either Engineering or Chuck to call. In continuation, after speaking with Chuck the first time I let a few more days pass. I am sure no one suspected that the boat was retaining water, and I was instructed that these were moisture-related and corrosion problems. At no time during any service visit was it suggested that there may be another problem causing the corrosion issues. However, despite my efforts to render the boat completely dry each fall, each spring there were moisture and corrosion issues. I was told each time by various persons in the TBS that the corrosion and related electrical problems were common when being exposed to excessive moisture for a long period of time. I also mentioned that I had brought this matter to the attention of the technicians at TBS when it was in there for electrical problems which could not be explained being such a new boat. These problems were encountered each spring after the boat was stored for the winter and they were encountered to a lesser degree during the summer season when the boat was used, dried out, and recovered for periods of time. Also, that the water retention was the primary causal factor in the recurrent surface mold on carpeting, structural components and the boat cover.
I also expressed my belief that if the boat could not drain under normal circumstances and with reasonable effort on my part that this was directly related to, and was the precipitating factor in previous problems of corrosion in electrical parts and wiring. I was concerned about the lack of insight into this problem and the obvious inability to identify the cause and apply a fix. I told him I was concerned about how long the boat had been sitting at the TBS and that this did not seem to be a problem that would take this long to identify. Chuck stated that Engineering was looking into the problem and that he was waiting for more information. Our conversation did not yield any answers or plan about what to do for the boat. I immediately called Chuck, left a message, and he promptly called me back. I called TBS again and was directed by Bryce to speak with Chuck in the Warranty Department, phone number (417) 873-4555. I asked what was considered impossible and was informed by Adam that they believed the blockage was the gas tank itself, but that Engineering disagreed. He informed me he had not received any feedback from Warranty or Engineering as to a cause or repair, but that he was told that the problem as they explained it was "impossible".
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Finally, that they were waiting to hear back from these departments on how to diagnose and fix this matter.Īnother week went by and I again called TBS and spoke to Adam. I was informed that they had contacted the Warranty Department and that Tracker Engineering was also aware of the issue. I was told they had never seen this problem before. They were still baffled as to why water was trapped in the bilge area. I was told that it would likely be at least two weeks before this could be examined, repaired and the boat prepped for winterizing and shrink-wrapping.Īfter three weeks, I called TBS. I explained the problem to the service technician and noted the black mold that was growing in various parts of the boat. The boat was left tilted overnight and driven to TBS the following day with water still present in the bilge. I assumed it may be the gas tank so I decided to take it to TBS. It did not feel like a clog from debris or bait. I ran a fish-tape up the pipe from the stern end of the pipe and met with solid resistance. However, the pipe is not visible from the bow storage compartment or from the bow step that covers the small garbage can. Since there is a drain pipe under the gas tank, I assumed this would lead to the amidships bilge and bow. I placed the jack stand on a cinder block, raised the bow and increasing the height by approximately ten inches and no more water ran out. No additional water ran out the stern plug hole. I repositioned the boat and again raised it to its maximum tilt. After backing it into my driveway, I reentered the boat and discovered that there was standing water in the amidships bilge area.
I informed the service-writer that this retention of water was not noted previously when the boat was on a level service and tilted, and that it only became apparent this 10/14/15 after I had the boat tilted and uncovered for several days to drain out.
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